Your data
Request data deletion
Ask us to delete your SettleMe account, business records or WhatsApp notification data.
Send your request
Email support from the address registered to your SettleMe account. Tell us which business and data your request concerns. For WhatsApp notification data, include the number that receives those notifications.
Email Supportsupport@settleme.co.za
Keep passwords, verification codes and card details out of your email. If you cannot access your registered email address, contact support for help verifying your identity.
Before deletion
We verify your identity and authority to request deletion, then confirm which records are included and anything that must be retained. Keep copies of invoices and files you need before confirming permanent removal. Records belonging to other businesses may need to remain when your access to their team is removed.
Time to change your mind
Scheduled deletion in SettleMe has a seven-day recovery period. Your confirmation shows the deadline and how to cancel. Contact support if you need help or cannot sign in. Once permanent deletion begins, it cannot be undone.
WhatsApp notifications
If you receive SettleMe WhatsApp notifications, reply STOP to unsubscribe. Use the email request above to ask for deletion of your notification data or account records.